If you are not entirely satisfied with your purchase, we will be happy to accept the goods back for refund or exchange, subject to the following provisions.

Your Cancellation Rights

You can cancel your order without giving any reason within 14 days from the day on which the goods are delivered to your specified delivery address. In the case of orders for multiple items which are delivered separately, your right to cancel expires 14 days after delivery of the final item is made.

You must inform us of your decision to cancel your order either by letter, by telephone, by email, or by using a cancellation form. Subject to the exceptions below, on receipt of your notification we will issue a Returns Authorisation Number (RAN) to you, to enable you to return the goods.

You should not attempt to return goods to us before you receive your RAN. Your RAN must be clearly marked on the outside of the package being returned, and on any correspondence enclosed with the returned goods.

Unless the goods were damaged, faulty, or not as described, you must bear the cost of returning the goods, and we recommend that you use a recorded-delivery service. The goods must be returned to us within fourteen days starting from the date you receive your RAN.

Effects Of Cancellation

We will reimburse all payments received from you for the goods purchased, and will also refund delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received your notice of cancellation.

If your order was for more than one item, delivery charges will only be reimbursed if your cancellation relates to all the items on the order.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

We will use the same means of payment for reimbursement as you used for the initial transaction, unless you have expressly agreed otherwise, and you will not incur any fees as a result of such reimbursement.

You must send back the goods in accordance with the instructions above. We will not accept responsibility for delays or expenses incurred if you fail to do so.

We may reduce the amount of the reimbursement if the value of the goods returned has diminished due to the handling of the goods, except when such handling was reasonable and necessary to establish the nature, characteristics and functioning of the goods.

Exceptions To The Right Of Cancellation

The right of cancellation does not apply to:

● Products which are not suitable for return due to health protection or hygiene reasons, if unsealed by you after delivery

● Products made to order (such as lift & rise chairs)

● A service if we have fully performed it before the expiry of the fourteen-day cancellation period and you accepted when the order was placed that we could start to deliver it.

A statement of these rights and a cancellation form will be emailed to you once your order has been accepted and processed.

Your statutory rights are not affected.

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